How do I get my tracking number?

If you provided us with an email address when you registered with B+B Health care, you will receive an email notifying you that your order has shipped. You should receive an email with tracking information within 24 hours of submitting your order.


Why didn’t I get a confirmation email for my order?

First, check your spam settings and make sure that you are able to receive emails from If you still cannot find a copy of your invoice, send an email to info@bb-healthcare. 


My order status still says “Processing” – Why is there no tracking?

Your order status will change to "Complete" once we upload your tracking number(s). In most cases, your order will ship within 24 hours, although we may not receive a tracking number to upload until the following day. All orders are processed daily, Monday through Friday, at 12 P.M. MST. If your order was placed after 12:00 P.M. MST it will not be processed until the following day and tracking may be delayed an additional 24 to 48 hours. Our average order arrives in 3-5 business days.


How do I return/exchange an item?

You can start your return/exchange here. Tipp in your order number and your email address and follow the instructions. If you have questions about our return & exchange policy click here.


How do I unsubscribe to your email mailing list?

The easiest way to unsubscribe from our email list is to click on the "Unsubscribe" link at the bottom of every email.


I forgot my password, how do I recover it?

We understand that it's easy to lose track of passwords, which is why we made it easy to recover your password. You can quickly retrieve your password here and click on "Forgot it".


How do I change the email address on my account?

Because your email address is your account identifier, you unfortunately cannot change it on your account. If you absolutely must change your email address, you will need to contact customer service. However, since your orders are linked to the previous email address, your previous orders will only be accessible with the old email address.


How much do you charge for shipping and handling?

To easily estimate how much your shipping charges will be, simply add an item to the shopping cart and enter your shipping zip code.


How are your shipping rates calculated?

Shipping rates are calculated based off of order weight, destination and order subtotal. You can easily determine shipping costs for your order by adding all of your items to your cart and viewing your shipping rate options on the checkout page.